Privacy Policy under articles 13 and 14 of EU Regulations 2016/679
We wish to inform you in a complete and transparent manner of how we will process and protect your personal data.
The present document seeks to provide information related exclusively to customers using the services accessed through the website, available at Your data will be collected and processed by Paola Santilli’s Piloh and/or by other individuals by us appointed for such tasks.
This information is provided pursuant to articles 13 and 14 of EU Regulations 2016/679 (GDPR) and only applies to the above-mentioned website: it therefore does not apply to other websites accessed via links found in Moca’s webpage.

Data Controller
The data controller, i.e. the individual responsible for determining the uses of personal data and the means through which to handle such information, is Paola Santilli.

Categories of processed personal data
The following sections will outline the data that Paola Santilli’s webpage reserves the rights to process, within the limits of the uses and modes described in the present policy document, and that can be treated as personal data under the Regulation.

Navigation data
The computer systems and the software processes responsible for the correct functioning of this website acquire, during their normal proceeding, some personal data whose transmission is implicit in the use of online communication protocols. Such data is not collected to be associated with identifiable individuals, but, due to their very nature they could allow for individuals to be identified through the elaboration and association of such data.
Included in this data category are IP addresses or the domain names of the laptops used to access the website, addresses in URI (Uniform Resource Identifier) notation for resources requested, the time of the requests, the method utilised to submit the request to the server, the dimensions of the file received, the numeric codes indicating the status of the response given by the server (successful, error, etc.) and other parameters related to the operating system and the system environment of the user. This data is used exclusively to guarantee the correct functioning of the website.

Data voluntarily provided by users
The optional, explicit and voluntary data transmission of emails to the addresses indicated on this website, and of requests processed through the contact form to the page, the subsequent acquisition of the addresses and any other personal data included in electronic communications, as well as the sender/user’s data, necessary to reply to requests or to deliver the service. Specific coincided policies may apply for particular services.

Purpose and legal basis for data processing
Personal data provided by users to submit requests to receive informative material are exclusively used to deliver the service or the performance required, and will only be known by Paola Santilli’s Piloh employees and collaborators, duly instructed regarding the precautions and the safe-guards to adopt when processing personal data, as well as third subjects who provide additional and instrumental services to Paola Santilli’s Piloh and the website, with whom specific agreements have been stipulated under EU Regulations.
Users will be informed of further possible uses of such data related to specific services, that will be accessible through dedicated pages available on the website.

Processing methods
Manual instruments, computers and electronic systems will be employed when processing personal data, all appropriately regulated to guarantee security and confidentiality, and controlled by personnel duly instructed under EU Regulations.
With regards to the user’s expression of consent, it is possible that the user will be contacted via email, sms, or similar electronic means, through paper mail or telephone call to all phone numbers provided. If the user prefers being contacted on only one of the numbers provided, it will be possible to submit such a request by emailing

Disclosure of personal data
With regards to the processing that the user may authorise, personal data could be disclosed to subjects delivering services related to the activities of Paola Santilli’s Piloh and, as indicated in the specific documents. Data could also be disclosed in the event of it being requested by judicial authorities or for public security. In no other case will personal data be disseminated.

Retention periods of the data (determination criteria)
The personal data voluntarily provided by users through contact forms will only be stored for the amount of time necessary for us to respond to your request and will then be deleted immediately. However, if a contractual relationship were to be established betweeen a user and, following a request on behalf of the former, our company reserves the right to continue storing the data needed to adeqatuately handle such a relationship. If requested, Paola Santilli’s Piloh will provide a specific privacy agreement.
Information regarding browsing will be stored for a maximum of six months, unless they are needed to assert responsibility in the event of a cyber crime being committed against our website: in such cases, data will be handed over to the authorities for the amount of time necessary for Paola Santarelli’s Piloh to guarantee the preservation of its rights to self defence.

Rights recognized for users
EU Regulations 2016/679 recognize the rights of all users, for example, the right:
A) to access ones personal data
B) to request its correction when needed
C) to request its update or deletion, in the case of the data being incomplete, incorrect or collected against the law
D) to request that the handling of such information should be limited to a part of the information itself
E) to reserve the transmission of their data for themselves or third parties indicated by them (c.d. Data portability)
F) to object to the handling of their data, if backed by legitimate motives
G) to revoke their consent at any point in time via a written request addressed to the data controller.
We would like to remind you that, if it were the case that our responses to your requests proved to be unsatisfactory, you may submit a formal complaint to the supervisory authorities via official forms in order to guarantee the protection of your personal data (

Customs charges
Some Eu countries could request customs charges upon the product’s arrival in the country of destination. All custom charges will have to be payed by the customer. If the customer wishes to return the product, customs charges will be detracted from the total reimbursement sum.